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CPR in Coaching Proficiency
Readiness for Leaders,
Trainers, and Managers
Dr. Sharon L. Bender
October, 2006
Coaching Proficiency
Individuals, organizations,
and communities seek the
assistance of a coach
because it is believed the
coach has some degree of
knowledge and proficiency in
a particular matter. The
Adler School of Professional
Coaching suggests that
today's leaders, trainers,
and managers are also
expected to possess
effective coaching skills,
but few are able to grasp
what this really means.
According to CoachVille's
head coach, Dave Buck,
coaching is a means to
inspire others to produce a
desired result through
personalized teaching,
expanding awareness, and
designing environments. Dave
spent a great many years
developing his 15
proficiencies for his
certified coach program (CoachVille,
2000). Through the use of
triangulation thinking I
honed these points into
three major categories: 1)
communication, 2) promotion,
and 3) recognition (CPR).
The idea is to create a
simple approach that adopts
CoachVille's 15
proficiencies so that
leaders, trainers, and
managers may be able to meet
the objectives to inspire,
produce results, expand
awareness, and design
supporting environments; to
indeed make their coaching a
premium professional
service.
When coaching is
ineffective,
opportunities
to maximize individual,
organizational, and social
potential are lost,
therefore leaders, trainers,
and managers need CPR in
order to better motivate,
educate, and delegate (MED
Approach)
in their coaching endeavors.
What is CPR?
CPR is a coaching
proficiency readiness model
I developed to help leaders,
trainers, and managers to
work more effectively in
coaching others to achieve
success. CPR comprises
communication, promotion,
and recognition (CPR)
elements to breathe new life
into the ones we serve. CPR
has been adapted from
CoachVille’s (2002),
The 15 Proficiencies:
Hallmarks of the Certified
Coach. Its proficiencies are
a basis of CoachVille’s
Certified Coach Program at
its School of Coaching,
available to its members,
like me.
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Figure 1. Coaching
Proficiency
Readiness (CPR) |
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Communication, promotion,
and recognition are coaching
proficiency readiness
elements that enable
coaching from a simplified
perspective, one that is
easy to remember and apply,
and that connotes
application of
triangulation thinking.
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Communication
Communication
in
CPR
is
about
engaging,
conveying,
reflecting,
conceptualizing,
and
supporting
in
the
communication
process
with
the
ones
we
serve.
1.
Engaging
Engage
in
provocative
conversations.
Keep
the
sessions
short,
but
hear
and
question
what
the
client
is
saying/not
saying.
Pressing
for
clarity,
disclosing,
and
holding
provocative
conversations
can
occur
in
minutes
through
engaging
communication.
2.
Conveying
Covey
cleanly.
Eliminate
the
static
in
your
communication
style
that
can
just
bog
down
the
conductive
nature
of
the
communication
process.
Static
can
be
come
from
biases,
such
as
judgments,
regrets,
agendas,
and
fears.
Discerning
between
absence
and
additives
can
occur
through
conveying
communication.
3.
Reflecting
Reflect
what
is
there.
Share
with
your
client
what
you
have
observed
resulting
from
the
client's
input.
Subtle
clues
from
what
you
feel,
see,
and
hear
can
serve
as
powerful
beacons
and
catalysts
for
exploration.
Creating
value
for
the
client
can
occur
through
reflecting
communication.
4.
Conceptualizing
Conceptualize
new
territories.
Devise
and
incorporate
new
concepts
during
coaching
sessions.
Invite
the
client
to
experiment
with
these
new
tools
in
reaching
goals
and
objectives.
Broaching
new
ideas
can
occur
through
conceptualizing
communication.
5.
Supporting
Design
supportive
environments.
Convey
a
failsafe
structure
from
which
the
client
can
develop
and
evolve.
Suggest
ways
in
which
the
client
can
repair
weaknesses
in
self-reliance.
Instilling
fortitude
and
willpower
can
occur
through
supporting
communication.
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Promotion
Promotion
in
CPR
is
about
revealing,
eliciting,
expanding,
reinforcing,
and
championing
in
the
promotion
process
with
the
ones
we
serve.
1.
Revealing
Reveal
clients
to
themselves.
Point
out
the
client's
talents
to
identify
them
as a
source
for
motivation
in
making
wise
choices.
Encourage
the
client
to
move
toward
a
path
of
self-awareness.
Inspiration
can
occur
through
revealing
promotion.
2.
Eliciting
Elicit
greatness.
Ask
for
higher
standards
and
advancing
behavior
from
the
client.
Challenges
enable
growth
and
progress.
Differentiate
between
greatness
and
success.
Greatness
can
occur
through
eliciting
promotion.
3.
Expanding
Expand
the
client's
best
efforts.
Focus
on
the
client's
abilities
relative
to
what
is
possible
to
accomplish
in a
value-added
premise
without
being
forceful.
Acceleration
can
occur
through
expanding
promotion.
4.
Reinforcing
Reinforce
perfection
in
every
situation.
Respond
to
the
client's
ability
to
understand
and
appreciate
perfection,
positively
instilling
the
desire
for
a
quality
effort.
Transcending
bias
can
occur
through
reinforcing
promotion.
5.
Championing
Champion
the
client.
Provide
excitement
for
the
client's
willingness
to
progress,
dream,
and
commit.
Enthusiastic
encouragement
enables
success.
Underlying
shifts
can
occur
through
championing
promotion.
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Recognition
Recognition
in
CPR
is
about
enjoying,
discovering,
evaluating,
trusting,
and
respecting
in
the
recognition
process
with
the
ones
we
serve.
1.
Enjoying
Enjoy
the
client.
Appreciate
the
client's
strengths,
opportunities,
and
roadblocks.
Clients
take
more
risks
and
move
forward
when
you
are
pleased
with
them
and
able
to
understand
their
qualities
and
flaws
rather
than
merely
accept
them.
Collaboration
can
occur
through
enjoying
recognition.
2.
Discovering
Discover
through
curiosity.
Uncover
the
client's
situation
and
its
dynamics.
Curiosity
leads
to
learning
for
both
coach
and
client.
Information
gathering
can
occur
through
discovering
recognition.
3.
Evaluating
Evaluate
what
is
most
important.
Seek
to
understand
what
is
most
important
rather
than
what
is
most
urgent.
Adjust
to
the
new
terrain
as
it
is
presented.
Flexibility
can
occur
through
evaluating
recognition.
4.
Trusting
Trust
the
truth.
Show
the
client
how
to
relish
the
truth
about
abilities
and
limitations.
Be
forthcoming
with
the
client.
A
truth
uncovered
can
stimulate
transformation.
Honesty
can
occur
through
trusting
recognition.
5.
Respecting
Respect
the
client's
humanity.
Maximize
the
clients
potential
and
opportunities.
Realize
that
we
are
all
human
and
appreciate
that
we
take
different
paths
to
achievement.
We
all
have
internal
and
external
constraints.
Achievement
can
occur
through
respecting
recognition. |
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Leaders, Trainers, and
Managers Using CPR
Leaders motivate, trainers
educate, and managers
delegate. This trio of
commanders are also coaches
in that they seek to inspire
others to produce a desired
result through personalized
teaching, expanding
awareness, and designing
environments. They practice
CPR (communication,
promotion, and recognition)
with the people they serve.
Read more »
Sources
Adler School of Professional
Coaching
CoachVille (2002). The 15
Proficiencies: Hallmarks of
the Certified Coach.
3 Generators of Client Value.
Certified Coach Program,
School of Coaching. |
